FAQ

Do you have any gift service?
There are 2 packaging options for you to choose from regular packaging or gift packaging.
I. If you want it in regular packaging, you do not need to do anything. Regular packaging is free of charge and once your order goes through our website, it will be shipped in regular packaging.
II. If you want gift packaging for your order, you need to tick the choice “Gift Box” when you proceed to check out (you will be charged for gift packaging).

Why is there a color difference?
We strive to display as accurately as possible the colors of our products that appear on the website. However the actual color will depend on your monitor, we cannot guarantee that your monitor’s display of any colors will be accurate.
In addition, different from other fabrics, silk is a highly lustrous fiber.
The shimmering appearance of silk is due to the triangular prism-like structure of the silk fiber, which allows silk cloth to refract incoming light at different angles, thus producing different colors. These make the surface shine and appear to change color as the angle of light on it changes. Put your silk product up to the light and see how it reflects differently to other silk products. So the color of the actual product you receive may look different under a different light.

How do I place an order?
Choose the product(s) you would like to order by selecting the correct size and clicking 'Add to Cart. When you have finished adding items to your bag, proceed to the checkout and use one of the relevant checkout options.
Returning Customers: Log into your account using your email address and password.
New Customers: Register yourself by entering your email address and a password of your choice. Simply follow the instructions to complete your secure online payment. If you are experiencing any problem whilst trying to place an order with us, please contact us with our Customer Service team to offer assistance.

Why do I need to register to shop?
We advise that registering with us is beneficial, not only will you be able to take advantage of our special offers and discounts but you can also keep track of your order from confirmation to delivery.

How long will it take to get my order?
It's coming, we promise! We ship orders on Mondays - Saturdays, during office hours only, and we don't operate on public holidays.
We always aim to post your order as quickly as possible (usually within 48 hours) but there might be some delays – especially after an order has been shipped! Your patience is appreciated.

What do I do if I have forgotten my password?
You can request a password reminder by clicking on 'Forget password' on the My Account page after entering your email address
You should receive an email with a link to reset your password.

Can I cancel my order?
When orders are placed on our website they are processed and dispatched very quickly.
Unfortunately once the order has been confirmed we are unable to amend or cancel as our orders are dispatched very quickly. You will need to return the order in full for a refund.

I have received an incorrect item in my order, what do I do?
We aim to get your order right every time but we do occasionally make mistakes. If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and size in stock.
In such a scenario, please inform us via email: myleeblpaloma@gmail.com.